Understandable
3.2.6 Consistent Help
If help options such as contact details or a chat appear on several pages, they need to be in the same place on each.
Who it helps
People with cognitive disabilities who need to find help quickly.
Failures we see most
- A help link that moves from the header to the footer between pages
How it gets tested
No automated tool can judge 3.2.6 reliably, so a specialist tests it by hand, with a keyboard and a screen reader where that applies.
How we fix it
A specialist fixes this in your site's code or content, and we re-test the page before you sign off.
Official text: W3C, Understanding 3.2.6 Consistent Help. Checks listed from axe-core 4.14.0.
Related criteria
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